KNOW BEFORE YOU GO
Can I book flights through MASX Party?
None of the MASX Party packages include flight accommodations. Partiers are coming from various locations/countries and this would make it near impossible for us to coordinate flights for everyone. There are many websites through which flights can be booked: Expedia, Priceline, Kayak, etc. Airlines include: WestJet, United Airlines, Air Canada, Jet Blue, Caribbean Airlines, etc. If you are stuck and need help, please reach out to us at email@example.com and we will do our best to assist you.
What is the refund policy if I decide not to go?
Depending on the time of year you cancel we will refund your trip according to the following schedule:
Please note that the $500 deposit is non-refundable.
75% refund – before June 30th
50% refund – before July 31st
25% refund – before September 30th
Cancellation after the dates above will not be subject to a refund.
How does the $500 deposit work?
The $500 deposit is for those who wish to secure their package without paying the full amount upfront. A follow-up email will be sent by MASX to your email address with payment details for outstanding balance. Full payment will be due no later than August 31/2019. Deposits are non-refundable. The deposit option is not available after August 31/2019.
Can I book a hotel only?
Yes, this is possible. Contact us by email if you are looking for a room without the rest of the package. Priority is given to customers purchasing packages, but if we have extra rooms available for sale, you will be able to purchase them.
Why are prices in USD?
Trinidad & Tobago operates in United States Dollar (USD) and the local Trinidad & Tobago Dollar (TTD). Almost every other country also operates in USD.
What kind of personal insurance do you recommend?
Travel and medical insurance are recommended.
Will I need a travel visa?
The requirement of a travel visa will vary depending on the country you are flying from. Contact your local government office for more information. If still in doubt, contact our team at MASX and we will be happy to assist. Contact info can be found on the website.
Will I be safe?
Our number one priority is to ensure the safety of our customers. Any destination that can be characterized as unsafe will not be visited by MASX Party goers. Carnival is usually one of the safest times of the year to visit Trinidad and Tobago as the Government increases police and army patrol on the streets due to the large number of tourists that visit the islands. As with any vacation destination around the world, visitors are always encouraged to be vigilant in every situation.
What is a fete?
A fete is a celebration or party. Some fetes are all-inclusive which means that it includes food and drinks. People that go to fetes are often referred to as feters, limers, bacchanalists, etc.
What’s the meaning of lime?
“Lime” is a Trinidadian word, which means to socialize and hang-out. The fact that there is a specific word for socializing and hanging-out emphasizes how important this activity is to Trinidadians. Locals give it high-priority and are prone to do it on a regular basis, especially around Carnival time.
What kind of food should I expect to eat there?
Trinidad and Tobago cuisine consists of Indian, African, Arab, European, Chinese, American and Latin-American influences. Menus will be filled with a wide variety of options to satisfy any and everyone. You will also find a lot of American fast-food chains such as KFC, Burger King, McDonald’s, Wendy’s, Starbucks, etc.
Will I have access to the internet?
There will be complementary wi-fi access in your hotel room. Other establishments also offer free wi-fi when out in public.
How to choose type of costume/which band to play with?
MASX will take care of the fine details. Once you select the add-on option “Playing Mas Xperience”, we will arrange a backline costume for you which is not as expensive as the frontline costumes but will still provide a great Carnival costume experience. You will play with one of the popular Carnival Bands. We encourage you to purchase this add-on and to participate in this feature of the Carnival as it is an experience not to be missed.
How do room accommodations work?
- Travelling alone: If you are travelling alone and wish to purchase a double, triple or quad occupancy room; our team will assist with finding roommates for persons that need it with other participants who want to be paired up with roommates.
- Travelling with a group: If you are travelling with a group and wish to room with each-other, ONE participant in the group must send an email to firstname.lastname@example.org stating the names of all roommates that will be occupying the room and we will make the necessary arrangements.
If you have any additional questions or concerns, our reliable team will be happy to assist you. Feel free to call or email us for additional assistance. Contact info can be found on the website.